No setup fees on any plan. Onboarding, architecture, and initial provisioning are included.
Do you need access to our accounts?
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We provision everything on your behalf. You own all accounts — we operate as managers with scoped access. You can revoke at any time.
What infrastructure do you use?
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We use enterprise-grade providers — the specific stack depends on your requirements. Everything is documented and handed over to you at any point.
What's included in the monthly fee?
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Management, monitoring, optimization, support, and reporting. Infrastructure costs (compute, storage, SaaS licenses) are billed separately at cost — no markup.
Can I downgrade or cancel?
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Yes. Plans are month-to-month. 30 days notice to cancel. We provide a full handover package.
What's the response time on incidents?
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Scale and Operate plans get sub-5-minute P1 response 24/7. Launch plans get 4-hour response during business hours.